All Nordost products bought from an Authorized Nordost Dealer are covered under warranty. However, to benefit from your warranty, you must register your Nordost purchase. From time to time, we are asked questions about our warranty, what is covered, and how to register products, so we thought that we would answer some of our most-asked warranty-related questions for you here!
Q: What is the warranty on Nordost products?
A: Nordost products have a non-transferable, limited lifetime warranty to the original purchaser (with the exception of our QRT products, which carry limited 2 or 5-year warranties, and our headphone cables carry a limited 2 year warranty). In order to benefit from Nordost’s warranty program, Nordost must receive a completed product registration form along with proof of purchase. Register your Nordost product here.
Q: How do I register my Nordost products so that I can benefit from Nordost’s warranty program?
A: If you have purchased your Nordost product directly from an Authorized Nordost Dealer, you can register your Nordost products directly on the Nordost website. To access the Product Registration Page, simply click here, or you can find the link located on the navigation bar at the bottom of every page on our website. To complete your product registration, complete all the necessary fields and upload an image of the proof of purchase provided by your Authorized Nordost Dealer at the time of sale.
If you prefer, Warranty Registration Cards and proof of purchase from an Authorized Nordost Dealer can also be mailed to:
Nordost
93 Bartzak Drive
Holliston, MA 01746 USA
Q: Is there a warranty on pre-owned, or second-hand Nordost purchases.
A: Nordost’s products have a non-transferable warranty to the original purchaser. If you purchase a previously-owned Nordost product from a private seller, the product will not hold its original warranty.
However, if you purchase a Certified Pre-Owned Nordost Product directly from an Authorized Nordost Dealer, your product has been inspected by Nordost and deemed a “factory-certified used product” which can be resold under warranty. If you have purchased a Certified Pre-Owned Nordost product from an Authorized Nordost Dealer, a Certified Pre-Owned Warranty card will be included in the packaging.
Q: How do I register my Certified Pre-Owned Nordost Product?
A: If you have purchased a purchase a Certified Pre-Owned Nordost Product directly from an Authorized Nordost Dealer, you should fill out the Certified Pre-Owned Warranty Registration Card provided with your purchase and send in the completed form, along with your proof of purchase, by mail to:
Nordost
93 Bartzak Drive
Holliston, MA 01746 USA
OR, Certified Pre-Owned Warranty Registration Cards and proof of purchase can also by scanned and emailed to info@nordost.com, or faxed to + 1 508 893 0115